The Tasmanian Hospitality Association (THA) aims to build and maintain positive relationships with its members, stakeholders, clients, and the general public by maintaining the highest standards of honesty, fairness, proper and ethical dealings, and confidentiality. A significant part of our business involves the collection, storage and transmission of information about people, businesses, and corporate entities.
Interpretation
In this document:
The THA is committed to ensuring that any personal information provided by Members, Corporate Partners and any other individual or company is protected. This is in accordance with the Act, in particular the APP. This policy outlines details on the type of information we collect from you and how we use, disclose, collect and hold this information.
If using the Website you do not need to disclose your identity to us in order to use it. The Website utilises software that makes use of browser cookies. These cookies are only used to record information (such as browser and page views) that helps us improve the quality and performance of the Website and of our services to you or to our Members and Corporate Partners. Our server may also automatically record details about any computer used to access the Website (such as IP address, the date and time of access etc.) together with details of information downloaded. This information is used for internal purposes only as well as to improve our website. Any information supplied to us is treated in accordance with the Policy.
Personal information is any information that can be used to identify an individual and includes your name, email address, address and telephone number (Personal Information). The THA collects information from a variety of different sources including dealings with Members, Corporate Partners, clients or customers, in order to provide the services we offer to you in an effective and efficient manner.
In order to provide services to Members, Corporate Partners, clients and customers the following information may include, but is not limited to:
This is not intended to be an exhaustive list and depending on the services that you require we may, to comply with legislative obligations by which we are bound or for our own internal reporting requirements, seek to obtain further personal information from you other than what is listed above.
Under certain circumstances, we may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information. If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
Personal Information is, where possible, collected directly from the individual to whom the Personal Information relates. It may be collected in various ways, including through forms provided to you whether in person or through the Website or in some other manner, or by discussions that we may have with you whether verbally or in writing. We may on occasion receive your Personal Information from a third party and on such occasions we will ensure that Personal Information received in such a manner will be treated the same as if it had come directly from you. Such instances may include Personal Information received when registering for an event or training session.
Any unsolicited Personal Information that we may receive, whether by post, email or in some other form, will be destroyed as soon as practicable after we become aware that we have been given this Personal Information. In addition to this any Personal Information that we collect that we no longer deem necessary to keep will be destroyed in a secure manner.
The THA takes all reasonable steps and precautions to ensure that the Personal Information we hold is protected from misuse, theft, unauthorised access or disclosure. Any Personal Information collected is therefore stored in a safe and secure manner accessible only by relevant employees of the THA. Sensitive information is stored in locked filing cabinets and only accessible by the Manager or employee of the THA responsible for the collection and holding of the particular sensitive information. Electronic records are protected by various security measures including password protection and all relevant and up to date security and anti-virus software.
We will not collect, hold, use, or disclose your Personal Information for any reason other than for the reason it is collected. The purpose for collecting, holding and using personal information as outlined in this policy is to ensure that we can provide our Members, Corporate Partners, clients and any other person or company with which we deal, with the services that they seek from us and which we are obligated to provide. In doing this we can ensure that services are tailored to meet the needs of the person or organisation using our services.
We may use Personal Information provided to us for the purposes of sending updates, newsletters and other communications to Members and Corporate Partners. You must notify the THA in writing if you do not wish to receive these services.
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to Corporate Partners, however this will only include the venues or company name, address, telephone number and email address.
We do not intend to distribute or disclose any information collected to any overseas locations.
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
An individual or organisation may contact the THA at any time in order to access, correct or update the information that we hold about them. We will endeavour to ensure that any such request is dealt with in a timely and reasonable manner. An individual or organisation wishing to access the information that we hold about them may be required to show evidence that they are in fact the person or organisation to whom the information relates.
The APPs set out the circumstances when we can refuse those requests. If we do refuse your request, we will provide you with a written notice that sets out the reasons (unless it would be unreasonable to provide them to you).
To access, correct or update your information you should provide your request in writing to the THA. The contact details can be found at the end of this policy. We will endeavour to respond to a request to access, correct or update your Personal Information within 5 Business Days.
The THA may charge reasonable costs for providing you access to your personal information.
Any complaints in relation to any of our privacy practices including a suspected breach by us of this privacy policy or in relation to how we have used your personal information, should be directed to Steve Old, Chief Executive Officer, THA. Any complaints must first be provided in writing to the THA and the complaint must set out in sufficient detail specific details of the alleged breach together with your concerns. The THA will aim to respond to this written complaint within 30 days.
If you are unhappy with the response received you should contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or enquries@oaic.gov.au.
Contact Details
Tasmanian Hospitality Association
25/93 Salamanca Place
Hobart Tasmania 7000
Phone: 03 6220 7300
Email: enquiries@tha.asn.au
Wwe: www.tha.asn.au
This policy will be reviewed at least two years after the date of commencement and every two years after that date. In addition to this the policy may be reviewed and updated at any time the THA sees fit to ensure compliance with the Act.